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Textology Dialer
The Smarter Call Center Solution

Power your call center with a cloud-based dialer built for speed, compliance, and performance. Outbound, inbound, and blended calling — all in one platform.

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Trusted by BPOs, healthcare providers, real estate teams, financial institutions, and customer support centers across the United States.

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JORDAN BELFORT logo
Ruoff MORTGAGE logo
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Why call centers choose Textology

Built for performance, designed for scale, and trusted for compliance

Boost agent productivity with predictive & progressive dialing

Smarter routing with multi-level IVR + skill‑based ACD

Compliance‑ready: DNC, time‑zone filtering, and call recording controls

Advanced reporting for campaigns, queues, and agent performance

Scales from 3 agents to 3,000+ with carrier‑grade reliability

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All-in-One call center dialer features

Outbound dialing

  • Predictive, Progressive & Manual Dialers
  • Smart pacing & reduced idle time
  • Time‑zone restrictions & lead recycling
Outbound dialing

Inbound call handling

  • Automatic Call Distribution (ACD)
  • Multi‑level IVR for self‑service
  • VIP queue prioritization
Inbound call handling

Blended call handling

  • Single unified screen for inbound & outbound
  • Auto‑pause outbound when inbound volume increases
Blended call handling

Agent dashboard

  • 100% web-based — no downloads needed
  • Lead info, scripts & caller ID in one view
  • Transfer, conference, hold, record
  • After-call notes & dispositions
Agent dashboard

Supervisor tools

  • Real‑time monitoring dashboard
  • Listen / Whisper / Barge coaching
  • Agent login, break & productivity tracking
Supervisor tools

Call recording & compliance

  • Auto or on‑demand recording
  • Secure cloud storage & playback
  • Built‑in DNC list management
  • Domestic & international DID numbers
  • Reliable VoIP connectivity
Call recording & compliance

Powerful reporting & analytics

Campaign performance reports

SLA & queue wait‑time reports

Agent productivity insights (daily/weekly/monthly)

Recording search by agent, date or disposition

Industries We Power

Textology Dialer supports teams across multiple industries with tailored solutions

Call centers & BPOs

Healthcare & insurance

Legal services

Real estate

Finance & collections

Retail & ecommerce

Hospitality & travel

Automotive services

Education & nonprofits

Banking & support

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Pricing — tailored for your call center

No one-size-fits-all pricing. Every call center has unique needs — number of agents, inbound/outbound load, DID requirements, compliance needs, and onboarding.

Request a quote and we'll build a tailored package for you.

Get started with Textology dialer

With Textology Dialer, you'll connect more calls in less time, empower agents with a modern workspace, and deliver exceptional customer experiences

Request your demo & quote — available worldwide

Trusted by call centers worldwide — from the US to Asia, Middle East, Europe, and beyond.

Fill out the form below and our specialists will connect with you to understand your needs and walk you through the platform.

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Response within 1 business day

Fast, no-obligation quote • Worldwide support • Response within 24 hours

Ready to scale your call center?

dialor@textology.net
+1 (212) 816-4819
Book Free Demo