Last Updated: Nov 24, 2025
Privacy Policy
This Privacy Policy explains how Textology Inc. ("we", "us", "our") collects, uses, and protects your information when you visit dialor.textology.net or use our call center and VoIP services ("Services").
By using our website or Services, you agree to this policy.
1. Information We Collect
A. Information You Provide
- Full name
- Business email
- Phone number
- Company name
- Industry
- Team size
- Any additional details submitted through our forms
B. Information Automatically Collected
- IP address
- Device type
- Browser details
- Site interactions (pages visited, clicks, time on page)
- Cookies and tracking identifiers
C. Operational Data (Clients Only)
If you sign a contract and begin using our Services, we may process:
- Call metadata
- Call recordings (if you enable them)
- Agent login activity
- Lead and campaign data uploaded by you
- Provisioned numbers
- Dialer performance metrics
We do not sell any customer or call data.
2. How We Use Your Information
We use information to:
- Provide demos and respond to inquiries
- Prepare quotes and communicate with you
- Configure and deliver the Services
- Maintain and improve platform performance
- Detect and prevent fraud
- Provide customer and technical support
- Meet telecom regulatory requirements
- Generate aggregated analytics
3. Sharing of Information
A. Service Providers
We may share your data with trusted third-party service providers, including:
- VoIP carriers
- Cloud hosting providers
- CRMs and automation platforms
- Analytics services
- Payment processors
These providers follow strict security and confidentiality standards.
B. Legal & Regulatory Compliance
We may disclose information to:
- Comply with FCC, TCPA, STIR/SHAKEN, 10DLC, or other telecom laws
- Respond to subpoenas or lawful requests
- Prevent fraud or abuse
4. Telecom Compliance (TCPA, 10DLC, Call Recording Laws)
To comply with U.S. communication laws:
- You (the customer) are responsible for obtaining express consent for all outbound calls.
- You must comply with TCPA, FCC, CAN-SPAM, and all state call-recording laws.
- You must comply with 10DLC brand & campaign registration if using SMS.
- You must ensure your agents follow compliance rules.
- You may not upload purchased, scraped, or non-consented lead lists.
Textology Inc. does not provide legal advice.
5. HIPAA Notice
Textology Inc. is not a HIPAA-covered entity, and our platform is not HIPAA-compliant by default.
- Do not upload or store Protected Health Information (PHI) unless we have signed a Business Associate Agreement (BAA) with you.
6. Data Retention
- Lead & form submission data: until deleted or 24 months of inactivity
- Call recordings: based on your account settings
- Logs & metadata: typically 6-18 months
7. Data Security
We use industry-standard safeguards including:
- Encryption at rest and in transit
- Access controls
- Secure hosting environments
- Monitoring for vulnerabilities
8. Your Rights
You may request:
- Access to your data
- Updates or corrections
- Deletion
- A copy of your data
Submit requests to: support@textology.net
9. International Transfers
Data may be processed in the United States or other regions where our providers operate.